National Certificate: Contact Centre and BPO Support: LP1 - Contact Centre and BPO Practices
This qualification is intended for persons who already work as contact centre and/or business process outsourcing agents or who wish to join the Contact Centre and/or Business Process Outsourcing industry.
National Certificate: Contact Centre and BPO Support: LP2 - Communication Skills
This qualification is intended for persons who already work as contact centre and/or business process outsourcing agents or who wish to join the Contact Centre and/or Business Process Outsourcing industry.
National Certificate: Contact Centre and BPO Support: LP3 - Mathematical & Financial Literacy
This qualification is intended for persons who already work as contact centre and/or business process outsourcing agents or who wish to join the Contact Centre and/or Business Process Outsourcing industry.
National Certificate: Contact Centre and BPO Support: LP4 - Call Management
This qualification is intended for persons who already work as contact centre and/or business process outsourcing agents or who wish to join the Contact Centre and/or Business Process Outsourcing industry.
National Certificate: Contact Centre and BPO Support: LP5 - Customer Interaction
This qualification is intended for persons who already work as contact centre and/or business process outsourcing agents or who wish to join the Contact Centre and/or Business Process Outsourcing industry.
National Certificate: Contact Centre and BPO Support: LP6 - Debt Recovery
This qualification is intended for persons who already work as contact centre and/or business process outsourcing agents or who wish to join the Contact Centre and/or Business Process Outsourcing industry.
National Certificate: Contact Centre and BPO Support: LP7 - Data Processing
This qualification is intended for persons who already work as contact centre and/or business process outsourcing agents or who wish to join the Contact Centre and/or Business Process Outsourcing industry.
National Certificate: Contact Centre and BPO Support: LP8 - Problem-Solving
This qualification is intended for persons who already work as contact centre and/or business process outsourcing agents or who wish to join the Contact Centre and/or Business Process Outsourcing industry.
National Certificate: Contact Centre and BPO Support: LP9 - Time & Stress Management
This qualification is intended for persons who already work as contact centre and/or business process outsourcing agents or who wish to join the Contact Centre and/or Business Process Outsourcing industry.
National Certificate: Contact Centre and BPO Support: LP10 - Team Performance & Safety
This qualification is intended for persons who already work as contact centre and/or business process outsourcing agents or who wish to join the Contact Centre and/or Business Process Outsourcing industry.
National Certificate: Contact Centre and BPO Support: Final Summative Assessment (FSA)
This qualification is intended for persons who already work as contact centre and/or business process outsourcing agents or who wish to join the Contact Centre and/or Business Process Outsourcing industry.