A person acquiring this qualification will be able to manage first-line managers in an organisational entity. First-line managers may include team leaders, supervisors, junior managers, section heads and foremen.
qualification is intended for persons who already work as Contact Centre and/or
Business Process Outsourcing agents or who wish to join the contact centre
and/or Business Process Outsourcing industry.
Any individual who is, or wishes to
be, involved in the Contact Centre industry will have access to this
qualification. It also serves as the entry qualification into Contact Centre
operations and management.
Qualification is designed to equip the learner with the knowledge, skills,
attitudes and values to be appointed as Business Advisors.
This course is designed for learners who are either actively involved in the process of starting up a small retail business or are currently self-employed in an informal business in the SMME environment.
The Qualification provides the learner with a level of knowledge and competence that can be applied in a practical workplace environment, and recognition for the level of learning that he or she has achieved.
This qualification is intended for persons who wish to
start, operate, manage and grow a new small to medium business venture.
The purpose of this programme is to enable learners to
understand and interpret information of financial markets and instruments,
entering the financial arena in a practical way.
This Qualification provides a framework for learners to develop competencies that will give them insight into the Long-Term Insurance sub-sector. It introduces a basic understanding of the key terms, rules, concepts and principles of the field.
This qualification provides a framework for learners to develop competencies that will
give them insight into the Short-Term Insurance sub-sector. It
introduces a basic understanding of the key terms, rules, concepts and
principles of the field.
The purpose of this qualification is to build the knowledge and skills required in End-User Computing. It is intended to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently in the EUC environment.
This qualification provides the learner with the flexibility to articulate in the IT environment, with a wide variety of specialisation options within the Telecommunications, IT and Electronic industries.
Further Education and Training Certificate: Nature Conservation: Natural Resource Guardianship Terrestrial
This qualification is intended to provide an important opportunity for career advancement within the field of nature conservation.
This qualification is designed for those individuals wishing to enter the conservation area and those who have acquired knowledge and skills from work.